Our Salon Policies
To our valued clients:
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As a boutique salon on Philadelphia's Mainline, we're dedicated to offering a refined luxury experience with personalized service and elevated results.
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We’ve hired a talented team of stylists who are committed to offering you personalized, unsurpassed service with exceptional products. We’ve immersed ourselves in some of the best educational resources, making strides in mastering the most up-to-date techniques and styles.
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{Cancellation Policy:
If you are unable to make your appointment, we ask that you contact us 24 hours prior to your appointment so that a stylist can fill the time allotted.
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50% of your appointment will be charged if you're unable to cancel or reschedule with in the 24 hour period prior to your appointment.
No show/no call policy:
For any no call or no-show cancellations, 100% of your scheduled service amount will be charged to the card on file.
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Late policy:
We kindly suggest that you arrive 10-15 minutes before your scheduled service time to ensure your comfort and ease at the salon, and the stylist’s schedule. If you are more than 15 minutes late for your scheduled appointment time, your stylist may not be able to see you for the service booked or may not be able to complete the entirety of the service booked. As an example: if you are booked for a blow out and iron work, and do not arrive to your appointment on time, your stylist may not have time for both services. We ask that you remain considerate to your time allotted in order to ensure you receive the full service you have booked.
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If on three or more occasions you are late or have no showed and have not honored our 24 hour notice policy we have the right to refuse future service.
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These policy updates to our salon are to ensure your satisfaction with our services, the efficiency of our stylists' schedules, and the consideration of other clients who book with our stylists.
Card on file:
Any client new or returning is required to have a card placed on file. It is safely stored in your client profile. You will be informed before any charges are made to your card.
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Service changes:
We will no longer offer waxing services. Please feel free to ask your stylist for suggestions, as they are more than happy to provide recommendations in your area. We sincerely apologize for any inconvenience this may cause.
We truly appreciate your understanding as we continue to grow the La’lli Hair Lounge community. From all of us at La’lli, thank you for your continued loyalty and support. We are grateful to have you as our valued client.